Job: Customer Service Coordinator, FE Moran Security Solutions, Madison Heights, MI
Job Summary: The primary areas of responsibility for a Scheduler is to schedule, coordinate multiple jobs, and estimate time required for each job which maybe an installation, service or inspection call. This position will be in charge of ensuring a high level of customer satisfaction by efficiently coordinating responsive, safe and profitable install, service and inspection calls. The Scheduler will receive a high volume of new customers and existing customers and will be responsible for organizing and confirming the installation, service and inspection schedule.
This person is responsible for maximizing billed revenue hours, minimizing inventory variances and constantly improving customer satisfaction. The Scheduler is a pivotal liaison among many processes of the company and must collaborate with the Operations Manager, Office Manager, Central Station, Sales Consultants, Technicians, Inventory Personnel, Accounting Team and customers.
Any equivalent combination of education and experience determined to be acceptable
Broad range of computer skills including, but not limited to, Microsoft products
Demonstrated verbal and written communication skills (via telephone and email)
Previously demonstrated superior customer service skills
Proven ability to work in a team oriented environment
Must be dependable and have attention to detail