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Job: Fire Service Coordinator, RFI Communications & Security Systems, San Jose, CA

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General Information


Job title:
Fire Service Coordinator
Job location:
San Jose, CA  95125 United States
Requisition code:
Date posted:
08/25/2020
Job type:
Full-Time
Compensation:
Job Category:
Service Coordinator

Job Description


RFI is looking for a Fire Service Coordinator to join our team in San Jose!

Do you consider yourself:

Independent
Professional
Fast-paced
Responsible
Thorough
Friendly
If this sounds like you, RFI, one of the United States top 20 Security & Integration companies is looking for you.

As a Fire Service Coordinator, your duties will include:

The Fire Service Coordinator is responsible for providing amazing customer service to all our customers. This person must be customer focused with a desire to solve problems and fully support our team of highly skilled field technicians and inspectors. Must be able to make decisions independently as well as work within a team dynamic. An outgoing personality, strong organizational skills and a positive attitude are essential to be successful in this position.

Responsibilities:

Accountability:

Responsible for inputting data as received by technicians or customers into our FSA program.
Responsible for scheduling technicians and testers on a daily basis to ensure customer expectations are met.
Successfully coordinate and schedule fire inspections as required.
Ability to run and read reports to fulfill daily/weekly/monthly auditing requirements.
Ability to understand basic theory/concept troubleshooting of fire systems to better support customers and the proper dispatching of resources.
Handle dispatching of technicians and testers for all RFI locations.
Monitor part order shipments to ensure timely assignments of technicians to return to the customer site to complete repair.
Follow up on deficiencies and coordinate repairs in a timely manner.
Process and provide documentation from building reports of inspections to appropriate parties.
Other duties deemed necessary.
Customer Service & Communication Skills:

Provide outstanding customer service experience to maintain customer satisfaction and strategic business relationships.
Coordinate with customers, technicians and testers to ensure timely and appropriate resource dispatch to resolve customer’s issues.
Provide solutions to customers’ problems and complaints with the intent of retaining their business and ensuring satisfaction.
Monitor open calls to close in a timely manner to facilitate accurate billing and maintaining customer satisfaction.
Communicate effectively and in a timely manner to resolve RFI, client, or other inquiries, complaints and/or requests.
Education, Work Experience and Requirements:

Bachelor’s Degree, ideally in communications, business, marketing, management or other business-related field (preferred) High school education (required). Experience in fire/life safety systems, construction, dispatching, or related field preferred. Ideal candidates will have 3-5 years of experience, excellent time management and organizational skills and be proficient in the following computer programs (Excel, Word, Outlook, and PowerPoint). Excellent oral, written communication and customer service skills, and ability to multi-task are essential.

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Sitting for long periods, standing, walking, and typing
Occasional lifting of up to 15 pounds.
What We Do:

RFI Enterprises, Inc. is a diversified multi-systems integrator that has been designing, installing, servicing and monitoring, technology-driven security and fire/life safety solutions for more than thirty years. Quality, value and innovation are the rock solid cornerstones of RFI. Since 1979, the company has been delivering integrated security and fire/life safety solutions throughout the Western United States. RFI maintains four regional offices located in Reno, Seattle, Sacramento, and San Jose.

Why Join Us?

Competitive Salary
Medical, Dental, Vision and Disability Plans
Life Insurance
Flexible Spending Accounts
Medical Reimbursement Accounts with pre-paid debit cards
Employee Assistance Program (EAP)
Savings and Retirement
401(k) / Retirement Plan with Matching Program
529 for College Savings Plan
Paid Vacation & Paid Holidays
In addition to all of the above benefits our employees enjoy

Company Wellness & Rewards Program
Student Loan Assistance Program
Company Sponsored Training
Employee Referral Program
Tuition Reimbursement
Professional Development Opportunities
Employee Organized Events and Competitions
(Job number: 3933218)
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