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Job: Security Technical Support, FE Moran Security Solutions, Burr Ridge, IL

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General Information

Job title:
Security Technical Support
Job location:
Burr Ridge, IL  60527 United States
Requisition code:
Date posted:
Job type:
Job Category:

Job Description

About FE Moran Security Solutions
Since 1960, MidCo has built a stellar reputation for supplying telephone and security systems and their related services to meet the needs of a wide variety of businesses. MidCo specialists provide the knowledge vital to the integration of these systems with other related applications and products. In 2019, MidCo became part of the F.E. Moran Security Solutions team!

F.E. Moran Security Solutions' mission is to protect people, places and profits. We accomplish this mission every day by providing innovative life safety and security solutions, high quality equipment and installations, customized monitoring, and unsurpassed customer service. In just a few years, we have become one of the top 20 security companies by revenue in the United States as ranked by SDM Magazine. We will deliver exceptional operating performance allowing us to invest in the continued growth and development of our employees, customers and communities.

Every member of our team works with a strong sense of service, humility, accountability, purpose, and empowerment, knowing that they play an important role in protecting the lives and property of our customers across the country. We take our jobs seriously and value the relationships and trust we develop with each of our customers. Our company believes strongly in promoting and adjusting incentives on the basis of merit.

Our team members are eligible to participate in a robust benefit program including, medical, dental, vision, STD, LTD, life insurance, retirement plans, paid time off, paid holidays, gym reimbursement program and many other ancillary benefits.

We have office locations in the following metro areas: Champaign IL, Effingham IL, Carmel IN, Chicago IL, Detroit MI, and Wichita KS and serve clients nationally.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About the Role
The basic function of the Security Technical Support Engineer (STSE) is to build and enhance customer relationships by providing technical service, installation, and sales support while offering innovative ideas to improve product quality to customers, field personnel, and internal personnel.

The STSE is to provide pre-sales support and engineering, as requested by Account Executives, Project Managers, and/or Installation, Service, Sales, or Division Managers.

They are to assist field technicians with technical support and communicate with customers for resolution of installation or service issues as well as preventative maintenance requests.

They are to assist Security Project Managers with project system engineering. The STSE is to provide technical support on field hardware, system field devices, software set-up, configuration, and programming in accordance with engineered drawings and project documents. They are also to provide training to customers and company personnel as requested.

Required Skills & Experience

Maintain a valid Driver’s License.
Ability to obtain and maintain a valid State of Illinois-issued PERC (Permanent Employee Registration Card).
Achieve and maintain factory certifications or become MidCo-certified on products distributed by MidCo Inc.
Ideal Candidate will also possess the following Skills/Experienced/Education:

Access Control: Software House/C-Cure, S2, Lenel, Open Options
Video Management: Exacq, Milestone, Salient
Intercom: Aiphone, Commend
Intrusion Systems: Bosch, Napco
4 year degree and/or 2 year electronic degree from a credited institution.
(Job number: 3871309)
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