F.E. Moran Security Solutions' mission is to protect people, places and profits. We accomplish this mission every day by providing innovative life safety and security solutions, high quality equipment and installations, customized monitoring, and unsurpassed customer service. In just a few years, we have become one of the top 20 security companies by revenue in the United States as ranked by SDM Magazine. We will deliver exceptional operating performance allowing us to invest in the continued growth and development of our employees, customers and communities.
Every member of our team works with a strong sense of service, humility, accountability, purpose, and empowerment, knowing that they play an important role in protecting the lives and property of our customers across the country. We take our jobs seriously and value the relationships and trust we develop with each of our customers. Our company believes strongly in promoting and adjusting incentives on the basis of merit.
Our team members are eligible to participate in a robust benefit program including, medical, dental, vision, STD, LTD, life insurance, retirement plans, paid time off, paid holidays, gym reimbursement program and many other ancillary benefits.
We have office locations in the following metro areas: Champaign IL, Effingham IL, Carmel IN, Chicago IL, Detroit MI, and Wichita KS and serve clients nationally.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The Operations Manager is responsible for profitable installation of jobs sold and service provided by the company. Other duties include tracking billed revenue hours and minimizing inventory variances. The Operations Manager schedules installation of jobs, reviews technician’s time on each job, and ensures efficient and prompt billing of installation and service. This position will be responsible for the Indiana & Michigan Markets.
Job Responsibilities & Essential Functions
Collaborates with sales staff and personnel from inventory/accounting to ensure optimal use of equipment, on-time ordering, and billing of jobs.
Conducts job visits with technicians for review of safety, job progress, and profitability of on-going installations.
Meets directly with customers to resolve service and installation related issues.
Reviews all new sales prior to being submitted for “booking” to approve parts and labors estimates.
Works with General Manager to grow the business in a profitable manner, to include new business opportunities and opportunities with existing customers.
Maximizes opportunities with service calls to reduce expense associated with each service call.
Performs panel programming for systems remotely on an “as needed” basis to reduce truck trips and improve customer service interactions.
Reviews all jobs upon completion to determine any cost over-runs and verification of change orders prior to closing out the job ticket.
Assist with ensuring that technicians are trained appropriately on equipment and procedures. Promotes and audit safety and cleanliness of job sites and vehicles.
Ensures that technicians are prepared with job information as to zone descriptions, panel location, panel type, and other customer expectations.
Utilizes operation reports (WIP, backlog) to monitor progress and continuously improve performance.
Makes appropriate customer contacts for coordinating install and answers any concerns raised by customer about their installation experience with the company. May make follow up calls after installation is complete.
In conjunction with the General Manager, schedules on-going training for technical staff to ensure up to date knowledge on customer products and services.
Maintains safety compliance records for specified staff.
Prepares required documents for various customer, sales, or technician meetings.
Serves in the leadership role when the General Manager is unavailable.
Performs other duties as assigned.
Attendance is an essential job function.
Completion of a Bachelors Degree at an accredited college or university or equivalent work experience desired.
Any equivalent combination of education and experience determined to be acceptable
Demonstrated project management
Demonstrated conflict resolution skills
Technical skill sufficient to effectively communicate with technicians, customers, and support staff
Diagnostic and troubleshooting skills to resolve customer and technical issues
Knowledge and understanding of labor management
Broad range of computer skills including, but not limited to, Microsoft products
Proven verbal and written communication skills
Previously demonstrated superior customer service skills
Proven ability to work in a team oriented environment