Job: Security Technical Support Engineer, FE Moran Security Solutions, Burr Ridge, IL
The basic function of the Security Technical Support Engineer (STSE) is to build and enhance customer relationships by providing technical service, installation, and sales support while offering innovative ideas to improve product quality to customers, field personnel, and internal personnel.
The STSE is to provide pre-sales support and engineering, as requested by Account Executives, Project Managers, and/or Installation, Service, Sales, or Division Managers.
They are to assist field technicians with technical support and communicate with customers for resolution of installation or service issues as well as preventative maintenance requests.
They are to assist Security Project Managers with project system engineering. The STSE is to provide technical support on field hardware, system field devices, software set-up, configuration, and programming in accordance with engineered drawings and project documents. They are also to provide training to customers and company personnel as requested.
Required Skills & Experience
Maintain a valid Driver’s License.
Ability to obtain and maintain a valid State of Illinois-issued PERC (Permanent Employee Registration Card).
Achieve and maintain factory certifications or become MidCo-certified on products distributed by MidCo Inc.
Ideal Candidate will also possess the following Skills/Experienced/Education:
Access Control: Software House/C-Cure, S2, Lenel, Open Options
Video Management: Exacq, Milestone, Salient
Intercom: Aiphone, Commend
Intrusion Systems: Bosch, Napco
4 year degree and/or 2 year electronic degree from a credited institution.
We have office locations in the following metro areas: Champaign IL, Effingham IL, Carmel IN, Chicago IL, Detroit MI, and Wichita KS. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.