SUMMARY: In conjunction with Service Manager, responsible for customer development within FLSA districts and providing and negotiating pricing for FLSA’s service sales. Service Sales Reps are expected to work closely with Service Administrative staff and Service Operations to meet customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Service Sales Reps are responsible for developing and maintaining target marketing lists for district.
2. Service Sales Reps are responsible for making sales calls on customers and prospects in an effort to sell and build FLSA’s service business. Specific goals are to be developed between the Service Sales Reps and the Service Manager.
3. As necessary, Service Sales Reps should ask for help from Service Managers, District Managers or other officers of FLSA to assist in targeted and high priority sales calls.
4. Service Sales Reps are expected to be intimately involved in the pricing approach to service accounts using FLSA service rates and menu pricing approach. Until, approved by the Service Manager, all pricing is to be approved prior to submitting pricing to a customer to prospect.
5. When a new service account is landed, Service Sales Reps are to help the Service Administrators collect information and complete the Customer Data Sheet. .
6. Service Sales Reps are responsible for meeting annual sales goals agreed to with Service Manager.
7. Representing FLSA at industry meetings such as Building Owners Management Assoc. (BOMA).
8. Staying abreast of market opportunities through sales calls, networking and other market related information.
9. At regular intervals, but at least once a year, work directly with the Service Manager to assess customer relationship profitability.
10. As required or necessary, visit FLSA service sites.
11. Expected to meet or exceed annual quota assigned during the budgeting process.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School diploma, two –year degree, BA, BS, or experience or related experience and/or training; or equivalent combination of education and experience. Strong working knowledge of fire sprinkler codes. NICET education preferred; long term, a requirement
A valid drivers license is required. This job requires traveling to job sites as well as client meetings. In order to drive on behalf of the company, employee must pass company MVR requirements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to lift; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee will be required to walk job sites, including stairs and uneven terrain. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Strong working knowledge of personal computers.
LANGUAGE AND INTERPERSONAL SKILLS:
Ability to read and write clearly. Ability to present information and respond to questions from managers, customers, AHJs (Authorities Having Jurisdiction) and the general public.
Good interpersonal skills are required to market FLSA and develop sound customer relationships.
Basic math skills are required to develop sound service estimates and use a spreadsheet program.
ORGANIZATIONAL RELATIONSHIPS: Reports to the Service Manager.