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Job: Call Center Alarm Operator, FE Moran Security Solutions, Champaign, IL

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General Information

Job title:
Call Center Alarm Operator
Job location:
Champaign, IL  61820 United States
Requisition code:
Date posted:
Job type:
Job Category:
Central Station

Job Description


Do you live to make a difference?

Are you energized by a combination of positive interaction with customers and the opportunity to troubleshoot?

Do you excel in a fast-paced, quick response environment?

Are you known for being detail-driven and following through to the end?

Does the opportunity to advance as you develop expertise and knowledge get you excited?

If this is you, come work with us.

We are current seeking Reps for our Evening Shift (2-11pm) & Night Shift (10pm-7am). Weekends and Holidays rotation required.

The ideal candidate should have experience in a call center environment, with excellent customer service skills. He/She must thrive in a fast-paced environment where energy, enthusiasm, multi-tasking and professionalism are required. While experience is a plus, we will train a motivated individual with excellent phone and computer skills.

Daily Task Include:

Handling incoming phone calls regarding customer accounts
Making outboard calls if an alarm event is triggered
Working well with team members and customers
Monitoring alarm systems through computer software and systems
Entering customer information into database for accurate record keeping
To be Successful:

Strong Attention to Detail
Proficient Typing Skills
Commitment to Customer Service
Positive Attitude/Team Player
Ability to Follow directions

Licensure/Certification/Registration:  State of Illinois Permanent Employee Registration Card (PERC)

F.E. Moran Security Solutions, is a nationally recognized and ranked leader in security, committed to protecting people, places and profits. We deliver exceptional operating performance and invest in the continued growth and development of our employees, customers and communities. We exist to help people reach their full potential.

Every member of our team works with a strong sense of service, humility, accountability, purpose, and empowerment, knowing we play an important role in protecting the lives and property of our clients across the country. We take our jobs seriously.

Our team members are eligible to participate in a robust benefit program including, medical, dental, vision, STD, LTD, life insurance, retirement plans, paid time off, paid holidays, gym reimbursement program and many other ancillary benefits.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
(Job number: 3602128)
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